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Search our knowledge base, read step-by-step guides, or reach out to support. Most answers are already documented.
Popular topics
Getting started
Create your account, verify your business, and accept your first payment in under 10 minutes.
16 articlesAccepting payments
How to accept cards, wallets, and local payment methods across currencies and countries.
24 articlesPayouts & settlements
When you'll get paid, how settlements work, and how to read your balance sheet.
18 articlesDisputes & refunds
How to issue refunds, respond to chargebacks, and prevent disputes with fraud tools.
12 articlesAPI & webhooks
Authentication, rate limits, idempotency keys, and webhook signatures.
28 articlesSecurity & KYC
Why we ask for documents, how long verification takes, and what to do if you're stuck.
14 articlesFrequently asked questions
Get in touch
The questions we hear most often
When will my payout arrive?
Standard payouts settle on T+1 to T+3 depending on your local rail. Same-day payouts are available in 30+ markets via instant rails. Check your dashboard for the next scheduled payout.
How do I issue a refund?
Open the transaction in your dashboard and click Refund. You can refund partial amounts and add a reason. Customers see the refund within 5–10 business days, depending on their card issuer.
How do I add team members?
Settings → Team. Invite by email and pick a role: Admin, Developer, Finance, or Support. SSO and SCIM provisioning are available on the Scale plan and above.