Accessibility statement
MondialPay is committed to making our website, dashboard, and APIs accessible to everyone, including people who use assistive technology. We believe that financial tools shouldn't lock anyone out.
Our commitment
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level for our public website and merchant dashboard. Accessibility is an ongoing process — we continuously audit, test, and improve.
What that looks like in practice
- Keyboard-only navigation. Every interactive element — buttons, links, forms, menus — is reachable and operable with a keyboard alone.
- Screen reader support. Semantic HTML, ARIA labels on icon-only controls, and descriptive link text throughout.
- Visible focus indicators. You can always see which element has focus.
- Sufficient colour contrast. Text meets WCAG AA contrast ratios against its background.
- Reduced-motion support. We respect
prefers-reduced-motion— animations, tickers, and parallax effects are disabled for users who prefer less motion. - Responsive text. Text scales up to 200% without loss of content or functionality.
- Alt text. All meaningful images have descriptive alt text; decorative images are marked as such.
Known gaps
We're transparent about areas we're still working on:
- Some third-party integrations (chat widgets, analytics) are not fully under our control and may have partial accessibility gaps.
- Complex data visualisations in the dashboard have accessible table fallbacks, but we're working to improve native screen-reader support.
- Our PDF exports are not yet fully tagged — we're migrating to accessible PDF generation in 2026.
Reporting a problem
If you encounter an accessibility barrier anywhere on MondialPay, please tell us so we can fix it. Email accessibility@mondialpay.com with:
- The page or screen where the issue occurred (URL or screenshot)
- Your browser, operating system, and assistive technology (if applicable)
- A description of the problem
We respond to accessibility reports within 5 business days.
Formal complaints
If your accessibility concern cannot be resolved directly, you may have the right to file a complaint with a regulatory body in your jurisdiction — for example, the ADA in the US, the EN 301 549 enforcement body in the EU, or your local equivalent.
Changes to this statement
We'll update this page when our accessibility commitments or conformance level change. Material updates will be noted at the top of the page.